At Natsco, we want you to enjoy your shopping experience. We encourage you to read and understand our terms and policies before using our website. If you do not agree on any of these terms, please do not use our website. By using/assessing our website, you acknowledged that you have read, understood and agreed to our terms and policies. If you have any concerns about using our website, you can drop us an email at support@natsco.com.sg and we will try our best to assist you.

Ordering

By placing an order, you are offering to use our service and purchase our product at the price mentioned in the checkout page. We will send you an acknowledgement email with details of your order, however, it is not a confirmation of acceptance of your order by us. Your order are still subject to confirmation and acceptance by Natsco Private Limited. 

While we are committed to maintain accuracy of prices and information shown in our website, Natsco Private Limited reserves the right to accept or reject your order for any reason, including and not limited to (i) the product you have ordered is out of stock, (ii) we are unable to obtain authorisation for your payment; (iii) we have identified a pricing or product description error; (iv) discounts have been incorrectly applied; or (v) if we believe items in the order or other orders placed by you are being purchased in bulk for resale and not for personal use. 

In the event we are unable to accept your order, we will inform you as soon as possible and will not charge you. In the event of price revision, you have the option to cancel the order if you do not agree to the revised price.

Your order will be considered confirmed and accepted by us once we dispatched the products you have ordered. You may cancel the order at any point of time before our acceptance on your order by contacting us via email: support@natsco.com.sg .

Payment

You may pay for the products using credit cards or debit cards or PayPal in this website. If products are unavailable for any reason after acknowledgement of your order, we will let you know. We will not charge you for these products and will promptly refund any amounts already paid (if any) by way of a credit to your account. 

We are not in control of the payment gateway service provider and hence we are not responsible for the information that you provide for them. Please read and understand their terms and policies before providing your information to them.

Cancellation

We understand that you can make a mistake in your order. In the event you wish to cancel your order, you may apply for a refund of product. Please read our Return/Exchange Policy for more information. 

Actual Product May Vary from Image

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

Use of Site Information and Images

Images and information found on our website belongs to, or have been authorized for use to Natsco Private Limited. They should not be re-used for commercial purposes without permission. Any unauthorised use of these images and information will result in breach of copyright laws and can result in a legal suit. They can however be downloaded for use as a resource to aid in your buying decision from Natsco. Images and information can be shared on social media sites, but credit must be given to ‘Natsco.com.sg’.

If you wish to use these images for commercial purposes such as design propositions, you can write in to support@natsco.com.sg to request for permission of use citing the reason and place for use.

Revision of Terms

Natsco reserves the right to amend any part of the terms and policies specified in this website without prior notice.